SEC / OUTBOUND Home

Terms of Service

Effective date: June 23, 2026 Last updated: July 9, 2026

These Terms of Service ("Terms") govern your use of the SEC/OUTBOUND service (the "Service") provided by Sleet Labs LLC, a Wyoming limited liability company (the "Company," "we," "us," or "our"). By using the Service or engaging us as a client, you agree to these Terms.

If you do not agree, do not use the Service.

1. Who can use the Service

The Service is for business use only. You must be at least 18 years old and have the legal authority to bind your business. By using the Service you represent that you are doing so on behalf of a legitimate business engaged in lawful activity.

We currently provide the Service to clients located in the United States only.

2. What the Service is

SEC/OUTBOUND is a managed cold-email lead generation service. We:

We do not:

Data-protection roles. For personal data of prospects, Sleet Labs LLC acts as an independent "business" under US state privacy laws (and an independent controller for any residual UK/EU data) — see our Privacy Policy. You are a separate, independent business/controller for your use of any meetings and data we deliver. Nothing in these Terms makes us your service provider or data processor. We act as principal in conducting outreach; promoting a client's offer does not make us the client's agent, service provider, or processor.

3. Engagement and pricing

Active pricing tiers are described on the Service website and confirmed in a written engagement agreement before service begins. As of the effective date:

Pricing in any individual engagement is governed by the written agreement signed at the start of that engagement. If the website conflicts with the engagement agreement, the engagement agreement controls.

Fees are quoted in US dollars. Invoices are due within 14 days of issue unless otherwise agreed. Overdue amounts accrue interest at the lesser of 1.5% per month or the maximum rate allowed by law. We may suspend service for non-payment.

4. What we deliver and what counts as a "qualified meeting"

A "qualified meeting" is defined per client during onboarding and documented in the engagement agreement, whose qualified-meeting definition (such as the Order Form's) supersedes and controls over the default criteria below. Default criteria:

Unqualified meetings, no-shows, and duplicate meetings are not counted or billed.

Existing-pipeline exclusion list. At onboarding you will provide a written list of accounts/contacts already in your pipeline that should be excluded. If you do not provide such a list, meetings we deliver will count as qualified notwithstanding the "not already in your pipeline" criterion.

Evidence. Attendance and duration are evidenced by the scheduling record and, where available, the meeting recording or our written attestation.

Dispute window. You must dispute any billed meeting within five (5) business days of the invoice, in writing and with specific grounds. Meetings not disputed within that window are deemed accepted and payable.

5. Your responsibilities as a client

You agree to:

6. Acceptable use

You may not, and may not permit any third party to:

We may suspend or terminate service immediately if we reasonably believe you have violated this section.

7. Intellectual property
Our IP We retain all rights to our sending infrastructure, code, scripts, prompts, AI workflows, sequence templates, methodology, and any improvements made during your engagement.
Your IP You retain all rights to your brand, content you provide, and the meetings and prospect data we deliver to you.
Limited license to you We deliver to you the meetings we book and the details of prospects who engage with the outreach (their reply and the information they provide when booking) — we do not deliver, sell, or license a sourced prospect list or the contact data of prospects who do not engage. We grant you a non-exclusive, non-transferable license to use those meetings and engaged-prospect details, solely for your business and consistent with these Terms, subject to the rights of any prospect who later opts out.
Limited license to us You grant us a non-exclusive license to use your name, logo, and high-level case-study facts for marketing purposes, but only after a written engagement of at least 90 days and only with your prior approval of the specific marketing use.

8. Confidentiality

Each party will keep the other party's Confidential Information confidential and use it only to provide or receive the Service. Confidential Information includes: client lists, prospect data, pricing, engagement-specific copy, financial information, and any information marked as confidential.

Confidentiality obligations survive termination of the engagement for three years, except trade secrets, which are protected indefinitely.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ANY WARRANTY THAT THE SERVICE WILL ACHIEVE PARTICULAR OUTCOMES.

WE DO NOT GUARANTEE A MINIMUM NUMBER OF MEETINGS, A MINIMUM REPLY RATE, A MINIMUM CONVERSION RATE, OR ANY SPECIFIC BUSINESS OUTCOME. The Service depends on factors outside our control, including your offer quality, market conditions, prospect responsiveness, and email-provider deliverability decisions.

Performance-based pricing means you pay only for qualified meetings actually delivered; it is not a representation, warranty, or guarantee that any minimum number of meetings will be delivered.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

These limitations do not apply to (a) breach of confidentiality, (b) indemnification obligations, (c) willful misconduct or fraud, or (d) liability that cannot be limited by applicable law.

For claims excluded from the cap under (a) breach of confidentiality and (b) indemnification, each party's aggregate liability will not exceed USD $25,000, applied mutually, unless a signed engagement agreement specifies a different amount, in which case that amount controls; provided that this super-cap does not apply to a party's willful misconduct or fraud or to liability that cannot be limited by applicable law.

Nothing in this Section limits your obligation to pay fees due under these Terms or any engagement agreement.

11. Indemnification

11.1 By you

You will defend, indemnify, and hold us harmless against third-party claims arising from:

11.2 By us

We will defend, indemnify, and hold you harmless against third-party claims:

11.3 Procedure

The party seeking indemnity will: (a) promptly notify the other of the claim (delay excuses the indemnitor only to the extent it is prejudiced); (b) give the indemnitor sole control of the defense and settlement, provided that no settlement may impose a non-monetary obligation or admission on, or fail to fully release, the indemnified party without its prior written consent (not to be unreasonably withheld); and (c) reasonably cooperate in the defense at the indemnitor's expense.

12. Term and termination

These Terms apply for the duration of any engagement and survive termination as to provisions that by their nature should survive (e.g., confidentiality, limitation of liability, indemnification, disputes, intellectual property).

Either party may terminate an engagement for material breach if the breach is not cured within 14 days of written notice. We may terminate immediately for non-payment or violations of §6 (Acceptable Use).

Upon termination, we will provide you with the prospect engagement data accumulated during the engagement in a standard export format within 14 days, and we will cease all outbound sending for your engagement within 3 business days. After the export, we will delete or anonymize prospect engagement data in accordance with our Privacy Policy, except records we are required to retain (e.g., suppression/opt-out lists and tax records).

13. Governing law and disputes

These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws provisions. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

  1. Good-faith resolution first. Before bringing a formal claim, the parties will attempt in good faith to resolve the dispute, beginning with written notice to the other party and at least 30 days of discussion between the parties' designated representatives.
  2. Exclusive jurisdiction and venue. If the dispute is not resolved informally, the state and federal courts located in Wyoming have exclusive jurisdiction over, and are the exclusive venue for, any dispute arising out of or relating to these Terms or the Service, and each party consents to personal jurisdiction and venue in those courts.
  3. Equitable relief. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
  4. Time limit. To the extent permitted by applicable law, any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after it arises, or it is permanently barred.
  5. Engagement agreements control. If you sign an engagement agreement (such as an MSA or Order Form), its dispute-resolution terms — which may include a waiver of jury trial and of class or representative actions — govern any dispute under that engagement and control over this Section.

14. Changes to these Terms

We may update these Terms from time to time. We will email active clients about material changes and post the revised Terms at this URL with a new "Last updated" date. Continued use of the Service after a change means you accept it. For clients under an active engagement agreement, the Terms in effect at the start of the engagement control unless we agree in writing to update them.

15. Miscellaneous

16. Contact

Sleet Labs LLC 5830 E 2nd St, Ste 7000 Casper, WY 82609, USA Email: legal@secoutbound.com